Android Troubleshooting: Solving Common Device Management Issues
Find solutions to common Android device management issues in Applivery. Resolve enrollment problems, policy conflicts, app deployment errors, and more.
Diagnose and resolve common issues with Android Device Management in Applivery — including enrollment failures, Policy conflicts, App deployment errors, kiosk mode problems, and OEM configuration issues.
Each article explains the likely cause and the steps to fix it, so you can resolve issues quickly without escalating to support.
Archive Contents: Troubleshooting
This collection contains 5 articles across 1 sections: Troubleshooting.
Topics covered: The Agent Stops Reporting, Handling Internet Connection Loss, Your Private App Can't Make Calls with Kiosk Mode Enabled, My Device Is Not Enrolled Anymore but Still Has Restrictions, URL Filtering
Article listing:
The Agent Stops Reporting - Android Devices that go quiet for hours and then report again are usually being suspended by the manufacturer's battery layer. Here's how to confirm it and fix it. [Troubleshooting]
Handling Internet Connection Loss - Prevent internet connection loss from disrupting Kiosk Mode Devices in Applivery using the Network Escape Hatch feature. [Troubleshooting]
Your Private App Can't Make Calls with Kiosk Mode Enabled - If an Android App can't make calls only when the Device is in kiosk mode, add the system Phone Apps your Devices use to the Policy. [Troubleshooting]
My Device Is Not Enrolled Anymore but Still Has Restrictions - Why an Android Device can get stuck in an in-between state after you unenroll or wipe it from Applivery, and how to factory reset and recover it. [Troubleshooting]
URL Filtering - URL filter syntax reference for URLBlocklist and URLAllowlist Policies in Applivery — format rules, wildcards, and examples. [Troubleshooting]
Android Devices that go quiet for hours and then report again are usually being suspended by the manufacturer's battery layer. Here's how to confirm it and fix it.